YUNHONG CHOPSTICKS SHOP
50 MOTT STREET
NEW YORK NY 10013
Most orders are shipped in 1-3 days when all items are in stock. We ship by US Postal Service Priority Mail which delivers in 2-3 days. Therefore expect a total delivery of about 6 to 7 days. For orders delivered within the United States our shipping fee is $5 per lb with a $4.95 handling fee. For Express service, we use the UPS next day saver. Please let us know if you have special delivery date needs and/or if you would like to upgrade to faster shipping options.
Refund, Returns and Cancellation Policies:
Most products may be returned within 10 days of delivery for whatever reason. Buyer pays for return shipping. Call or email for a Return Merchandise Authorization number (RMA). Write the RMA number clearly on the outside of the parcel. Parcels arriving without an RMA number will be returned at buyer's expense.
Frequently Asked Questions:
HOW DO I TAKE CARE OF MY CHOPSTICKS, SPOONS AND BOWLS?
AS WITH ALL NATURAL WOOD PRODUCTS, AVOID DIRECT SUNLIGHT, HIGH TEMPERATURE, HUMIDITY, STRONG ACID, ALKALINE AND PROLONG SOAKING IN HOT WATER. REFRAIN FROM BENDING, COLLISION AND SCRATCHING BY HARD OBJECT. HAND WASH WITH WATER AND A MILD SOAP. YOU CAN USE A SPONGE OR COTTON CLOTH TO HELP YOU. AVOID ABRASIVE MATERIAL SUCH AS BRILLO. DO NOT RUB CHOPSTICKS IN BUNDLE, THAT WILL DAMAGE THE LACQUER COATING THAT IS PROTECTING THE CHOPSTICKS. WASHING THE PRODUCTS IN DISHWASHER IS NOT RECOMMENDED AVOID PUTTING THE PRODUCT IN A MICROWAVE.
MY CHOPSTICKS START TO FADE AFTER THE FIRST WASH, IS THIS NORMAL?
IF YOU RUB NATURAL WOOD SUCH AS ROSEWOOD, SANDALWOOD OR EBONY ON PAPER, TRACES OF COLOR WILL SHOW. IT IS NORMAL FOR CHOPSTICKS TO FADE AFTER THE FIRST FEW WASHES. THE COLOR SHOULD REMAIN THE SAME AFTER THAT.
I HAVE VISITED YOUR CHINATOWN STORE, BUT I DON'T SEE THE ITEM HERE?
NOT ALL OF OUR PRODUCTS IS SHOWN ONLINE. IF YOU EMAIL US A DETAIL DESCRIPTION OF WHAT YOU'VE SEEN. WE'LL TRY TO GET THEM TO YOU.
DO YOU DO CUSTOM OR BULK ORDERS ?
WE DO WEDDING FAVORS, PROMOTIONAL CHOPSTICKS SET WITH CUSTOM GIFT BOX AND BULK ORDERS. JUST EMAIL US WHAT YOU NEED AND WE'LL DESIGN A PACKAGE FOR YOU THAT IS WITHIN YOUR BUDGET.